MUNIvers Online Complaint Intake Form

This form is for MUNIvers merchant and sub-merchants to submit potential Code-Related Complaints about MUNIvers or Payrix our integration partner under the Code of Conduct for the Credit and Debit Card Industry in Canada.

Your complaint will be reviewed by an Executive Manager or Officer of MUNIvers and you will receive acknowledgement within 5 business days.

If you have a non Code-Related complaint, you still file a complaint here, or reach out to your MUNIvers Relationship Manager at anytime.

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Name of Submitter *

First

Last

Please enter the name of the person completing this form.

Job Title *

Please enter the job title of the person completing this form

Email *

Please enter the work email address of the person completing this form

Direct Phone Number of Submitter *

Please do not enter a generic office phone number

Organisation Name *

Please enter the full name of the organisation / municipality that this relates to.

Complaint Details *

Please type in a summary of the complaint and all helpful details that will assist us to work with you on this complaint.

File Upload

Drag & Drop Files, Choose Files to Upload You can upload up to 4 files.

Please attach copies of any supporting documentation (i.e. agreements, statements, correspondences). File types allowed: .doc, .xls, .ppt, .pdf, .docx, .xlsx

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