City of Camrose Implements MUNIvers: A Bold Step Towards Innovative Public Service

Written by Elizabeth

on 23 August 2024

In a bold and visionary step towards a brighter future, the City of Camrose has selected MUNIvers, a state-of-the-art revenue management solution for property tax and utility billing, to transform the City’s municipal revenue operations and better serve citizens. MUNIvers redefines how municipal organizations connect with, and serves, their communities, by providing a secure, agile and engaging cloud-based solution to power efficient and citizen-focused municipal services.

Announced publicly on May 29, 2024 by the City’s governing council, the adoption of MUNIvers is set to revolutionize the management of the City’s property tax and utility billing functions. This decision marks the retirement of an outdated and fragmented technology system, paving the way for more modern and efficient service delivery.

This strategic move aligns with the City’s priorities of fostering economic growth, enhancing civic services, and improving the citizen experience; reinforcing Camrose’s role as a vibrant regional hub for commerce, recreation, health care, and education.

“We are very excited that the City of Camrose has chosen MUNIvers for their property tax and utility billing requirements. This decision reflects our commitment to providing visionary solutions that invigorate public sector operations and ultimately empower cities to better serve their citizens and connect communities. Our partnership with the City of Camrose is built on trust and a vision for better. Together, we will enhance service delivery and empower Camrose to thrive,” expressed John Catarinich, CEO and Co-Founder of Agilyx Group.

At the heart of this transformation is a citizen-centric approach, designed to provide efficient and transparent services that enhance the lives of residents, while supporting City employees in their essential roles. MUNIvers offers real-time comprehensive reporting, deep integration with citizen records, robust security measures, and an intuitive user experience. Its cloud-based architecture enables City officials and residents to access vital information anytime, anywhere, fostering a collaborative and engaged community.

“The implementation of MUNIvers marks a significant milestone for the City of Camrose. We are confident that this platform will streamline our operations and enhance the way we serve our residents. With MUNIvers, we are not just modernizing our systems; we are embracing a vision that prioritises transparency, efficiency, and increased citizen engagement.”
– Travis Bouck, General Manager of Financial Services at the City of Camrose.

The City will also benefit from MUNIvers’ AI-powered functionality, including payment pattern analysis that forecasts cash flow and identifies at-risk accounts, while also evaluating and refining collection processes. For utility management, MUNIvers excels in consumption analytics and predictive reporting, addressing potential issues before they arise. Additionally, intelligent query functionality in the Citizen Portal provides residents with customized inquiry responses, enriching the citizen experience and fostering a responsive civic ethos.

With the introduction of MUNIvers, the City of Camrose is embarking on an inspiring journey to modernise public service and elevate the quality of life for its residents. The community can eagerly anticipate improved economic opportunities and strengthened citizen engagement as local leaders rally around these exciting changes.

“Empowering municipalities and their citizens with accessible services is the essence of our mission with MUNIvers,” remarked Chris Develin, Chief Solution Architect and Co-Founder of Agilyx Group.

Some key benefits for the City include:

• Enhanced service delivery with AI functionality improves service efficiency and transparency, leveraging agent assisted innovation, ensuring better, more timely access to tax and billing records.
• Real-time data management enables city officials to manage and access information anytime, anywhere, and on any device, enhancing decision-making across even the largest record sets.
• High security is at the heart of MUNIvers protecting key citizen data and maintain its integrity, powered by Salesforce’s secure, globally-trusted platform.
• User-friendly interface enables easy navigation for both residents and city employees which boosts engagement and the user experience.
• Cloud-based accessibility provides vital information access anytime and anywhere, promoting community connectivity and collaboration.

As the City of Camrose advances its commitment to innovation and excellence, the focus on continuous improvement and increased transparency ensures that citizens remain at the center of these initiatives. Join us in celebrating this transformative leap into the future of municipal service delivery and stay tuned for inspiring updates!

About the City of Camrose

The City of Camrose, Alberta, is recognized for its community spirit, commitment to innovation, rich agricultural heritage, and welcoming atmosphere. Officially founded in 1905, Camrose has grown into a thriving hub with a population of approximately 20,000 residents. As it enhances its civic services, Camrose continues to explore initiatives that promote growth and well-being within the community. With a trading area of 100,000, the City is experiencing unprecedented economic growth, with both existing businesses expanding and new ventures capitalizing on emerging opportunities. Camrose has firmly established itself as a regional center for commerce, recreation, health care, and education. With robust health care services, excellent schools, and a perfect blend of small-town warmth and big-city amenities, Camrose is an exceptional place to live and raise a family.

About Agilyx Group

Agilyx Group is a global technology innovator specializing in providing cutting-edge digital solutions for both the private and public sectors. With over 20 years of experience, Agilyx Group helps companies, governments, and organizations achieve their strategic vision by leveraging leading digital platform solutions. We work with disruptive technologies across ERP, Salesforce, HCM, and municipal technology solutions, delivering world-class services and driving transformational change. Agilyx Group empowers customers to accelerate their transformation and achieve their next.

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